Course curriculum

  • 1

    Welcome to HOA Conflict Management Training

    • Welcome and Purpose of the Training

    • A History of HOA's and What Brings Us to Today

    • Response: A History of HOA's

    • History of HOAs Quiz
  • 2

    Foundational Skills: Listening

    • Paying Attention to Non-Verbal Communication

    • RoadBlocks to Listening

    • Response: Roadblocks to Listening

    • Active Listening (VECS)
  • 3

    Psychology of Resolving Conflicts

    • Context for Following Lessons

    • Definition of Conflict

    • Basic Human Needs

    • Response: Basic Human Needs

    • The Role of Grief in Conflict

    • Response: The Role of Grief in Conflict

    • The Power of Apology

    • Response: The Power of Apology

    • Fear vs. Armor: Brene Brown

    • Response: Fear vs Armor

    • Psychology of Resolving Conflicts Quiz
  • 4

    Sociology of Conflict Management

    • Perspectives

    • Response: Perspectives

    • Values Window

    • Response: Values Window

    • The Third Side of Conflict

    • Response: The Third Side of Conflict
  • 5

    Conflict Sources and Styles

    • Sources of Conflict

    • Response: Sources of Conflict

    • Context for Following Lessons

    • Conflict Styles

    • Response: Conflict Styles

    • Conflict Styles Assessment

    • Assessment Results

    • Response: Conflict Assessment Interpretation

    • Engaging with Conflict: Roles of a Mediator

    • Conflict Styles Interpretation
  • 6

    Understanding Aspects of Mediation

    • Appropriate Use of a 3rd Party Consultant

    • Definitions of ADR

    • Response: Definitions of ADR

    • Spectrum of ADR Approaches

    • Response: Spectrum of ADR Approaches

    • Principles of Interest-Based Mediation

    • The Stages of Mediation
  • 7

    Reading the Book: "The Anatomy of Peace"

    • Getting and Reading the Book

    • Questions for "The Anatomy of Peace"
  • 8

    Wrap Up

    • HOA Board Conflict Resolution Quiz

    • Congratulations!